- Pamiatkowa 2/18, Poznań
Ticketing, diagnostics and remote support in one service, on one invoice.
Service Desk provides support for your employees with everyday IT issues. A printer isn't responding, a laptop is running too slow, or the office internet is down – your team reports a problem, and our professional IT support team resolves it immediately. As your IT outsourcing partner in Poznań, we ensure every outage is resolved as quickly as possible. We prioritize IT support for businesses based on clear principles.
Every ticket is sent to the Jira Service Management ticketing system. It's assigned a number, priority, and owner. You have full visibility into the progress of each case. Prompted response times ensure that critical issues are resolved within a few hours.
We use a secure open-source tool for remote sessions, and the image stream from your devices does not go to any external servers.
We maintain an up-to-date inventory of hardware and licenses. We monitor warranty expiration dates and maintain fixed assets.
We divide requests into incidents (when something isn't working) and requests (e.g., a request to change permissions). We resolve the former first to minimize downtime.
Every new client receives instructions on how to submit reports, but we can also provide this training for any new employee who joins your company during the contract period.
We'll help you contact your Internet Service Provider (ISP) if you have connection issues. We also handle common hosting issues.
Standardized computer configuration is now mandatory, but it's also a cost-effective way to improve security. Depending on the package, we offer basic (manual) or advanced configuration using the RMM (Remote Monitoring and Management) tool, ensuring every computer is configured consistently.
For Premium plan customers, we offer access to a dedicated Discord server for direct communication with ITmafia.
Periodic reports contain a detailed list of work performed in a given month, specifying the agent and time spent on the report.
The prices given are net prices.
For small companies employing up to 30 people.
For mature companies employing up to 80 employees.
For the most demanding organizations up to 150 users.
You can expand the service with the options below to best suit your needs.
Support at the client's office
Extended support hours throughout the day
VIP users' issues treated with the highest priority
Securing your environment with the reliable Sophos XDR solution
Mediation in contacts with internet operators, hosting providers and hardware service providers
Monitor software license usage and expiration dates
If you haven't found the answer to your question, please write to us.
The suggested case volume associated with your package is an estimate of the number of cases you report to us each month. If your average case volume over the last three months exceeds this limit, we will charge you an additional fee.
Typically within 5-7 business days. We sign the contract online, prepare a submission portal for you, invite your users to join, and provide a short training session.
We resolve most issues remotely, but for hardware issues, we'll arrive on-site. Travel charges apply.
With the Business and Premium packages, we report the problem to the internet service provider or hardware manufacturer on your behalf. We coordinate the entire process, track progress, and keep you updated. With the Starter package, we help identify the cause—whether it's a problem with your network or your provider—but you submit the report to the ISP or hardware manufacturer yourself.
We're flexible. The notice period for termination is 30 days, effective at the end of the month.
Yes. We offer a 25% discount on the Starter package for non-profit organizations.
Use the contact form and we will get back to you as soon as possible.
